This is especially true in the case of deleted accounts that can only be logged into using the username. In that case, either try and log in using a different device or un-root that phone, uninstall third-party apps and plugins, reinstall the official Snapchat app, and try again.Īnother troubleshooting tip is to try and log into the app with the username instead of the email address. Users trying to log into Snapchat from a rooted device may see a ' Login Error' message. Android users should also note that rooted devices cannot be used to log into Snapchat or create an account on the app.
In this case, uninstall the unauthorized software and use only the official Snapchat app without any third-party add-ons.Īnother tip for troubleshooting connectivity issues is to avoid using a VPN, as this may sometimes cause problems with logging in. Snapchat also shows a ' Could Not Connect' error message if it detects an unauthorized app or plugin. Users can try reconnecting to their Wi-Fi or mobile data service if they're having trouble with their connection. Another basic troubleshooting tip is to check the internet connection and make sure that it's working as expected. The app displays a ' User Not Found' error message if either the username or password is incorrect or misspelled. Related: How To Read Snapchat Messages Without Other People KnowingĪs explained by Snapchat, users having problems logging into their accounts should first ensure that they're using the correct username and password. Its basic premise of disappearing messages has also been incorporated by several instant messaging apps, including WhatsApp, Signal, Telegram, and others. Over the years, the app has also rolled out innovative new features, such as Stories, AR selfie filters, Nametag, and the Discover feed that have since been copied by the likes of Facebook, Instagram, and Twitter. Having originally started out as an ephemeral messaging app almost a decade ago, Snapchat is now one of the most popular social media platforms in the world.
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